it connected their systems to an ai assistant
Jordan will never forget the time she assumed the patch had worked.
It hadn’t. And she learned it in the worst way. From her customer.
As VP of Sales, she was always the last to know. Incident response moved faster than her weekly sync with Engineering. She had no way to query the ops system herself — she just hoped she wouldn’t be caught off guard on a customer call.
Then IT connected their systems to an AI assistant.
Now Jordan starts her morning with one question: Any critical incidents right now?
Seconds later: TKT-401. Payment processing down in EU. Atlas Manufacturing. $340,000 at risk. Raj P is on it.
Do I need to get involved?
The AI suggests yes — and drafts an email to Raj.
Jordan hasn’t been surprised by a customer since.
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